1. E 2.0: theoretical background 1.1. Web 2.0 1.2. Enterprise 2.0 1.3. Informal network and social media as its extension (possible use cases with benefits for companies) 1.3.1. Shared knowledge management 1.3.2. Drivers / roadblocks to contribution 1.3.3. Cultural change with E2.0: risks and constraints 2. Use case description: Support 2.0 2.1. UBK, G40/PJ-SPK 2.2. E2.0 @Bosch 2.2.1. Social Business Principles 2.2.2. Key Application Areas 2.2.3. Roles 2.2.4. Community Lifecycle 2.3. Support 2.0 initiative: CPAT @Support 3. Use case Analysis 3.1. Community Managers and Key Players survey 3.2. Concrete measures on 3.2.1. How to create engagement 3.2.2. How to train Community Managers 3.2.3. How to form and structure a working community 4. Conclusions

Support 2.0 project at Bosch: how to successfully implement E2.0 concept

Cattarin, Riccardo
2014/2015

Abstract

1. E 2.0: theoretical background 1.1. Web 2.0 1.2. Enterprise 2.0 1.3. Informal network and social media as its extension (possible use cases with benefits for companies) 1.3.1. Shared knowledge management 1.3.2. Drivers / roadblocks to contribution 1.3.3. Cultural change with E2.0: risks and constraints 2. Use case description: Support 2.0 2.1. UBK, G40/PJ-SPK 2.2. E2.0 @Bosch 2.2.1. Social Business Principles 2.2.2. Key Application Areas 2.2.3. Roles 2.2.4. Community Lifecycle 2.3. Support 2.0 initiative: CPAT @Support 3. Use case Analysis 3.1. Community Managers and Key Players survey 3.2. Concrete measures on 3.2.1. How to create engagement 3.2.2. How to train Community Managers 3.2.3. How to form and structure a working community 4. Conclusions
2014-10-22
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.14247/8960