This thesis investigates the integration of artificial intelligence, automation, and data-driven personalization in luxury hospitality, analyzing their impact on operational efficiency, guest experience, and long-term competitiveness while addressing the challenges of preserving human-centered service, ethical standards, and cultural sensitivity.

Adapting Hospitality: Trends, Technology, and the Rise of Luxury

KUTTYBAYEVA, ARUZHAN
2024/2025

Abstract

This thesis investigates the integration of artificial intelligence, automation, and data-driven personalization in luxury hospitality, analyzing their impact on operational efficiency, guest experience, and long-term competitiveness while addressing the challenges of preserving human-centered service, ethical standards, and cultural sensitivity.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.14247/26681