The thesis investigates a real-case of business processes re-organization and re-design of Management Controls Systems in a complex organizational environment. In particular, the direct observation highlights how the main critical issues, arisen after a failed Enterprise Resources Planning system implementation, could possibly bring the organization in a sometimes-irreversible crisis.
Complexity, change, and the role of ERP as Management Control Systems. How a failed implementation could cause an organizational crisis.
Moras, Giorgia
2017/2018
Abstract
The thesis investigates a real-case of business processes re-organization and re-design of Management Controls Systems in a complex organizational environment. In particular, the direct observation highlights how the main critical issues, arisen after a failed Enterprise Resources Planning system implementation, could possibly bring the organization in a sometimes-irreversible crisis.File in questo prodotto:
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Utilizza questo identificativo per citare o creare un link a questo documento:
https://hdl.handle.net/20.500.14247/17065